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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Solzaima products

The group "New Technologies" offers for review the products of the plant Solzaima: wood-burning stoves for heating one room, pellet fireplaces for central heating, pellet stoves for central heating, pellet boilers for central heating, wood-burning stoves for central heating, wood-burning boilers for central heating, built-in pellet fireplaces, pellet stoves for heating one room, sealed pellet stoves, built-in wood-burning stoves
  • Wood-burning stoves for heating one room Solzaima
    Wood-burning stoves for heating one room
    Tek, Small Box, Back Box, etc.
  • Pellet fireplaces for central heating Solzaima
    Pellet fireplaces for central heating
    Atlantic et al.
  • Pellet stoves for central heating Solzaima
    Pellet stoves for central heating
    Hidro, ASPEN, PINE, etc.
  • Pellet boilers for central heating Solzaima
    Pellet boilers for central heating
    SZM A PLUS, SZM ECO C, etc.
  • Wood-burning stoves for central heating Solzaima
    Wood-burning stoves for central heating
    Acqua Eco, Zaima Eco Grey, etc.
  • Wood-fired boilers for central heating Solzaima
    Wood-fired boilers for central heating
    W PLUS 35 KW, W PLUS 40 KW, etc.
  • Built-in fireplaces are pelleted Solzaima
    Built-in fireplaces are pelleted
    Earth 9 KW, Fire 9 KW, etc.
  • Pellet stoves for heating one room Solzaima
    Pellet stoves for heating one room
    Pine, Fuji, Alpes, etc.
  • Sealed pellet stoves Solzaima
    Sealed pellet stoves
    Everest, E100, etc.
  • Built-in wood-burning stoves Solzaima
    Built-in wood-burning stoves
    Urano Vitro Eco, Trevi Eco, etc.

NEW TECHNOLOGIES GROUP

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